Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below to understand your rights and the steps you can take in case of a return or refund.

Eligibility for Refunds

1. Return Period:

Items must be returned within 30 days of the delivery date to qualify for a refund.

2. Condition of Items:

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • Items must be free of any stains, odors, or damage caused after receipt.

3. Non-Refundable Items:

  • Gift cards, downloadable software products, and perishable goods are not eligible for refunds.

  • Customized or personalized items cannot be refunded unless there is a manufacturing defect.

4. Proof of Purchase:

A valid receipt or proof of purchase is required to process your refund request.

Refund Process

1. Initiating a Return:

  • Contact our customer support team at support@fashionlagoon.com with your order details and reason for the return.

  • Our team will provide you with a return authorization and instructions for shipping the item back to us.

2. Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

  • We recommend using a trackable shipping method as we cannot guarantee receipt of your returned item without tracking information.

3. Inspection:

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Refund Timeline

  • Approved refunds will be processed within 7-10 business days.

  • The refund will be credited to your original payment method. Processing times may vary depending on your bank or card issuer.

  • If the refund is delayed, please contact your bank or card provider as some processing times may differ.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team.

Sale Items

Refunds are only available for regular-priced items. Sale items are non-refundable unless defective.

Contact Us

If you have any questions or concerns about our refund policy, please reach out to our support team at support@fashionlagoon.com or call us at [Insert Contact Number]. Our team is available to assist you from [Insert Business Hours].

Thank you for shopping with FashionLagoon!