Welcome to FashionLagoon! Below you’ll find all the details about our shipping process to ensure a smooth shopping experience for you. Please read our shipping policy carefully before placing your order.

1. Processing Time

All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. You will be notified promptly in such cases.

2. Shipping Rates and Delivery Times

Shipping rates and delivery times vary depending on your location and the shipping option selected during checkout:

  • Standard Shipping: Delivery within 5-7 business days.

  • Express Shipping: Delivery within 2-3 business days.

  • International Shipping: Delivery within 7-15 business days (customs delays may apply).

Shipping costs will be calculated and displayed at checkout.

3. Free Shipping

Enjoy free standard shipping on orders above $50 within the United States. Free shipping offers for international orders will depend on specific promotions and will be displayed at checkout.

4. Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use this to track your package directly through our carrier’s website.

5. Delivery Issues

If your package is delayed or you have concerns about its status, please contact our Customer Support team at support@fashionlagoon.com. We’ll work with the carrier to resolve the issue promptly.

6. International Shipping Notes

  • Customers are responsible for any customs duties, taxes, or fees imposed by the destination country.

  • Delays due to customs processing are beyond our control.

7. Incorrect or Undeliverable Addresses

Ensure your shipping address is accurate at checkout. FashionLagoon is not responsible for delays or additional costs due to incorrect or incomplete addresses. If a package is returned due to an incorrect address, you will be responsible for reshipping fees.

8. Lost or Stolen Packages

FashionLagoon is not liable for lost or stolen packages marked as delivered by the carrier. We recommend checking with neighbors or contacting your local post office. For further assistance, reach out to our Customer Support team.

9. Contact Us

For any questions about our shipping policy, please email us at support@fashionlagoon.com or call us at (980) 101-9044. We’re here to help!

Thank you for shopping with FashionLagoon. We’re committed to making your shopping experience delightful and hassle-free!