Refund and Returns Policy

At FashionLagoon, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refund policy.

1. Returns
You can return items within 14 days from the date of delivery, as long as they are in unused, unwashed, and original condition with all tags attached. To initiate a return, please contact our customer support team at support@fashionlagoon.com with your order details.

2. Non-Returnable Items
Certain items are non-returnable due to hygiene reasons, such as intimate wear, earrings, or beauty products. Please check the product description for any non-returnable items.

3. Refunds
Once your return is received and inspected, we will process your refund within 7 business days. The refund will be credited to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

4. Exchange
If you’d like to exchange an item for a different size or color, please follow the return process, and once your return is processed, you can place a new order for the preferred item.

5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer support team within 48 hours of receiving the order. We will provide a full refund or send a replacement item at no additional cost.

6. Shipping Fees
Customers are responsible for return shipping costs unless the item is faulty or incorrectly shipped. We recommend using a trackable shipping service to ensure your return reaches us safely.

7. Contact Us
For any questions regarding our refund and returns policy or assistance with your return, please reach out to us at:

• Email: support@fashionlagoon.com
• Phone: +977-9801019044

Thank you for shopping with FashionLagoon! We are committed to ensuring your satisfaction.