FAQs

Placing an order is simple! Browse through our collection, select your preferred products, and add them to your cart. Once ready, proceed to checkout, fill in your delivery details, and choose your payment method. You’ll receive a confirmation email or SMS with your order details once your order is successfully placed.

We accept multiple payment methods to make shopping convenient for you. These include:

• Cash on Delivery (COD) for customers across Nepal.
• Online payments through digital wallets like eSewa, Khalti, and bank transfers.
• Debit/Credit card payments (Visa, Mastercard) for secure online transactions.

Once your order is confirmed, you’ll receive a tracking link via SMS or email. You can use this link to check the status of your shipment. For Cash on Delivery orders, our delivery partner will also contact you before delivering the package to ensure a smooth experience.

If your payment fails during checkout, don’t worry! First, check if your bank account or digital wallet has been charged. If it has, the amount will either be refunded automatically or adjusted to your order. For assistance, contact our customer support team with the transaction ID or payment details. Alternatively, you can try placing the order again using a different payment method.